Frequently Asked Questions

Crate Club is a community of like-minded gear-enthusiasts, military supporters and emergency preppers, guided and curated by a hand-picked team of former Navy SEAL and Military Veterans.

Our team comes from a wide range of military backgrounds including SEALs, Special Forces, Rangers, USAF, and USMC, so you can rest assured that the crate that arrives at your door will be signed off on by experts who know what they’re doing.

Every box is different and can include a range of different items like tactical vests, multitools, self-defense gear, wilderness survival tools, camping equipment, medical supplies, EDC equipment, and several custom Crate Club items not found anywhere else.

Once you’ve made your purchase, your gear is reserved and put aside. We do not offer refunds or accept returns due to the fact we have to reserve a large amount of gear for our members. We do this to be as accurate as possible with our projections in order to ensure that everyone gets their crates in a timely manner each shipment cycle.

We do not offer refunds or accept returns due to the fact we have to reserve a large amount of gear for our members. We do this to be as accurate as we can with our projections in order to ensure that everyone receives their crates in a timely manner each shipment cycle.

You can cancel your membership anytime you like, but please note that canceling a membership will not initiate a refund. You will still receive the crate(s) you paid for.  Any membership canceled after the renewal date is non-refundable.

Re-bill dates are:

  • March 1st
  • June 1st
  • September 1st
  • December 1st
  • If you cancel your QUARTERLY Membership before receiving your first crate, you will still receive the crate you paid for but you will no longer be charged for renewal after that.

    If you cancel your ANNUAL Membership before receiving your first crate, you will still receive the 4 crates you paid for or any remaining crates due but you will no longer be charged for a renewal after the initial term ends.

    Issues with a Crate: If you believe there is an issue with any of the gear in your shipment, please reach out to our customer service team at support@crateclub.us or chat with us online and we’ll, of course, help resolve the issue.

You can change your shipping address any time prior to the next shipment processing by logging into your account to make changes.

We currently only ship internationally to all APO, FPO, and DPO addresses in support of our military members serving overseas.

If we come across some have-to-have gear that does need sizing, we will reach out to you by email to obtain your preferred sizing for that specific gear.

All Crate Club crates are quarterly deliveries so you’ll receive a shipment 4 times a year.

We work hard to find gear made in the USA. However, it isn’t always possible for us to procure the amount of gear and quality we love, or timeliness of inventory delivery this way. Our main focus is to get you the best gear we can find. We, of course, prefer to work with US-owned companies as our first choice!

We currently accept Visa, MasterCard, Discover, and American Express.

If you’re a NEW member:

You will be billed immediately as soon as you checkout. Your order will ship within the next 7 to 10 days after the order date.

If you’re a RENEWAL member:

You will be billed either quarterly or annually depending on the length of your plan.

For QUARTERLY membership, we will bill you every 1st of March, June, September, December unless you cancel your membership before the renewal date.

Example:

If you order a quarterly membership on or before May 23rd, your next plan’s renewal will occur on June 1st.

If you order a quarterly membership after May 23rd, your order will be considered the June crate. Your next bill will occur on September 1st.

For an ANNUAL membership, we will bill you once a year for the 4 crates. After the 4th shipment, the renewal of your membership will occur on the next renewal month.

Example: 

If you order an annual membership on or before May 23rd, your next billing will occur on March 1st of the following year.

If you order an annual membership on May 25th, your first order is considered the June crate. Your next billing will occur on June 1st of the following year.

 

Absolutely! You can purchase a Crate Club gift membership for any occasion such as Valentine’s Day, Father’s Day or a simple Monday gift to start off the week.

Yes, simply sign up for the quarterly membership using the recipient’s shipping address and then cancel the membership before the next renewal date.

Yes, your gift membership will automatically renew unless you cancel the gift membership prior to the re-bill date. You can log in to your account to edit your membership.

You will need to log in to your Crate Club account and update the gift recipient’s shipping address prior to the shipment in order for us to ensure the shipment is sent to the new address.

You may only use one promo code per order in your cart at checkout. These codes must be entered in the promo field at checkout to be effective.

CAPTAIN
Rise up the ranks for a greater assortment of tactical gear, ideal for avid outdoorsmen and accomplished survivalists. Enjoy the spoils, from tools to knives, hiking essentials to EDC packs.

GENERAL
Handpicked by Navy SEALs, our General crate provides the ultimate tactical experience, including custom bulletproof bag inserts, bags with secret pouches, state-of-the-art camouflage, and so much more. Built for the most hardened survivalists, it’s our most complete and premium package. Neutralize any threat with the General.

Here at Crate Club, we take pride in giving back to our Veterans by investing in change we truly believe in. We’ve had the honor to donate to over twenty great charities.

Here are some of our favorite foundations:

  • Mission 22
  • Charity Water
  • Semper Fi Fund
  • Glen Doherty Memorial Foundation
  • Red Circle Foundation
  • The Raider Project
  • Challenge Alaska
  • Horse of Hope
  • Puppies Behind Bars
  • A21 campaign
  • EOD Warrior Foundation
  • Jump for Joy
  • Special Operations Warrior Foundation
  • MARSOC Foundation

And many more. Additionally, we also support the Special Children’s Center. A life-changing non-profit professional facility — serving over 450 kids (and their parents) with complex developmental disabilities — that provides space, resources, activities, and care for these extraordinary children 24 hours a day. The work they do helps maximize these children’s independence so they can live fuller and more productive lives within the family and the community.