Frequently asked questions
What is Crate Club?
Crate Club is a community of like-minded gear-enthusiasts, military supporters and emergency preppers, guided and curated by a hand-picked team of professionals.
What can I expect to receive in a Crate Club box?
Every box is different and can include a range of different items like tactical vests, multitools, self-defense gear, wilderness survival tools, camping equipment, medical supplies, EDC equipment, and several custom Crate Club items not found anywhere else.
What if I don’t like the Crate? Am I committed to keeping it?
Once you’ve made your purchase, your gear is reserved and put aside. We do not offer refunds or accept returns due to the fact we have to reserve a large amount of gear for our members. We do this to be as accurate as possible with our projections in order to ensure that everyone gets their crates in a timely manner each shipment cycle.
What is your return policy?
We do not offer refunds or accept returns due to the fact we have to reserve a large amount of gear for our members. We do this to be as accurate as we can with our projections in order to ensure that everyone receives their crates in a timely manner each shipment cycle.
You can cancel your membership anytime you like, but please note that canceling a membership will not initiate a refund. You will still receive the crate(s) you paid for. Any membership canceled after the renewal date is non-refundable.
Re-bill dates are:
- March 1st
- June 1st
- September 1st
- December 1st
If you cancel your QUARTERLY Membership before receiving your first crate, you will still receive the crate you paid for but you will no longer be charged for renewal after that.
If you cancel your ANNUAL Membership before receiving your first crate, you will still receive the 4 crates you paid for or any remaining crates due but you will no longer be charged for a renewal after the initial term ends.
Issues with a Crate: If you believe there is an issue with any of the gear in your shipment, please reach out to our customer service team at email@example.com or chat with us online and we’ll, of course, help resolve the issue.
How do I change my shipping address?
You can change your shipping address any time prior to the next shipment processing by logging into your account to make changes. You must reach out within 45 days of a missing box to be eligible for a potential replacement. If you feel your box is missing please contact firstname.lastname@example.org
Do you ship internationally?
We currently only ship internationally to all APO, FPO, and DPO addresses in support of our military members serving overseas.
Do you need my size for any items?
If we come across some have-to-have gear that does need sizing, we will reach out to you by email to obtain your preferred sizing for that specific gear.
Are deliveries monthly or quarterly?
Lieutenant, Captain and Major level crates ship monthly. With shipping most often occurring mid month.
General Crate is a quarterly crate and fulfillment months are January, April, July and October.
Are all of your items made in the USA?
We work hard to find gear made in the USA. However, it isn’t always possible for us to procure the amount of gear and quality we love, or timeliness of inventory delivery this way. Our main focus is to get you the best gear we can find. We, of course, prefer to work with US-owned companies as our first choice!
What forms of payment do you accept?
We currently accept Visa, MasterCard, Discover, and American Express.
When will I be billed?
If you’re a NEW member:
You will be billed immediately as soon as you checkout. Your order will ship within the next 7 to 10 days after the order date.
If you’re a RENEWING member:
You will be billed on the 1st of each month for Lieutenant, Captain and Major crate levels.
For QUARTERLY membership, we will bill you every 1st of March, June, September, December unless you cancel your membership before the renewal date. If you choose the ANNUAL membership; we will bill you once a year for the 4 crates. After the 4th shipment, the renewal of your membership will occur on the next renewal month.
If you order a quarterly membership on or before May 23rd, your next plan’s renewal will occur on June 1st.
If you order a quarterly membership after May 23rd, your order will be considered the June crate. Your next bill will occur on September 1st.
If you order an annual membership on or before May 23rd, your next billing will occur on March 1st of the following year.
If you order an annual membership on May 25th, your first order is considered the June crate. Your next billing will occur on June 1st of the following year.
Can I purchase a membership as a gift?
Absolutely! You can purchase a Crate Club gift membership for any occasion such as Valentine’s Day, Father’s Day or a simple Monday gift to start off the week.
Can I purchase a single crate as a gift?
Yes, simply sign up for the quarterly membership using the recipient’s shipping address and then cancel the membership before the next renewal date.
Will my gift membership auto-renew?
No, your gift membership is a one time gift purchase and will not auto renew!
What happens if the gift recipient moves from their address on the membership?
You will need to log in to your Crate Club account and update the gift recipient’s shipping address prior to the shipment in order for us to ensure the shipment is sent to the new address.
Can I use multiple coupons on my order?
You may only use one promo code per order in your cart at checkout. These codes must be entered in the promo field at checkout to be effective.
What membership levels does Crate Club offer?
This is for the casual or new tactician. Enjoy things like survival and self-defense tools, fire starters, EDC gear, and more! Great for someone getting started in the outdoors or just enjoys cool gear.
Includes the best mix of survival and tactical gear for everyday use picked by professionals. Our goal is to help you be better prepared for anything life throws at you by gearing you up. Enjoy the spoils! Survival tools, outdoor essentials, self-defense gear, medical kits, EDC packs, and more!
For the experienced survivalist or tactician who is looking to discover new, premium gear each month. Receive gear that you will actually use in the field and give you an advantage with whatever life throws at you. Get ahead of the competition with the gear that will get you through it all. If it doesn’t pass our extensive tests, we won’t include it. Receive products like flashlights, optics, purification systems, med kits and more! If it doesn’t pass our extensive tests, we won’t include it.
GENERALTactical and survival gear actually used by professionals. This is the 007 of gear boxes, real issue tactical gear that would be used on the front lines. Products include custom bulletproof bag inserts, tactical self-defense flashlights, binoculars, survival and EDC tools and so much more. Built for the most hardened survivalists, it’s our most complete and premium package.
Do you support any charities?
Here at Crate Club, we take pride in giving back to our Veterans by investing in change we truly believe in. We’ve had the honor to donate to over twenty great charities.
Here are some of our favorite foundations:
- Mission 22
- Charity Water
- Semper Fi Fund
- Glen Doherty Memorial Foundation
- Red Circle Foundation
- The Raider Project
- Challenge Alaska
- Horse of Hope
- Puppies Behind Bars
- A21 campaign
- EOD Warrior Foundation
- Jump for Joy
- Special Operations Warrior Foundation
- MARSOC Foundation
And many more. Additionally, we also support the Special Children’s Center. A life-changing non-profit professional facility — serving over 450 kids (and their parents) with complex developmental disabilities — that provides space, resources, activities, and care for these extraordinary children 24 hours a day. The work they do helps maximize these children’s independence so they can live fuller and more productive lives within the family and the community.